Booking.com Aug 2019 - Present
(Global) Head of Supplier Fraud. An organisation of 80+ people across 3 continents. Fraud costs reduced while supply grew in strategic markets. I also run an internal AI consulting group at Booking.com, where product managers rotate through business units, find leaders' challenges and solve them with AI, and I mentor and teach on AI forums.
Shipped
Transaction screening, commission avoidance detection, partner account takeover detection and trust scoring. An AI investigation agent and ML for partner verification are being introduced now.
Domains
First-party and third-party fraud, chargebacks and disputes, stolen and synthetic identity, KYC/AML, transaction monitoring, fraud investigations and forensics, phishing and scam prevention, fraud typology library and taxonomy, NIST-based frameworks.